Contact us

Your questions or feedback are always welcome at CrystalDreams. Join in a conversation with one of our diamond and jewelry experts to help you make the right decision.

Need an immediate answer? See our common questions below, or check out our full list of frequently asked questions.

Each Of Our Non-Commissioned Experts:

Offer diamond jewelry guidance

Possess a passion for customer service

Answer calls in 10 seconds or less 

 Call

Diamond Questions:

1-888-565-7641 

Policy Questions: 

(Order Status & Merchandise Returns)
1-800-242-2728

Phone Hours:

24 hours a day
7 days a week

 Email

Diamond Questions:

diamondexpert@crystaldreams.com

Policy Questions:

(Order Status & Merchandise Returns)
service@crystaldreams.com

Media Questions:

pr@crystaldreams.com

 Live Chat

Chat Hours:

24 hours a day
7 days a week

Dedicated chat operators are available to assist you.